Jones Raczkowski PC has been around for more than (25) years, doing essentially the same work that we're doing now. Our work is premised and our longevity is built upon client satisfaction. Most of our business has been built on word of mouth from clients, from other lawyers, doctors, and various people in the community. One of the things we pride ourselves on is educating clients as to the process, so that the client understands, through staff or the attorneys, what will happen to them, when it will happen, what the likely result is - the process. You can look at all the paper and all the credentials, but sometimes it just comes down to looking somebody in the eye, speaking with them face to face, and deciding, "Do I trust somebody?" because any attorney-client relationship is built upon trust.
If trust exists, things are going to go fine. If trust does not exist, it's not going to go fine. One of the things that you get with our firm is, when you come in, and we're about to retain you, or you're going to retain us, is you're always going to meet with an attorney. So you get that eye-to-eye, face-to-face meeting if you're local, here in Arizona. At the time you retain us as your attorney, not only are you getting an attorney, but you're going to get a retained paralegal who's going to be assigned to your case. The paralegal is your direct communication, although you have the direct email of the attorney and the attorney's direct line. You're not getting an email that goes to some third party or something like that. When you get my email, you've got my email. I also have a telephone number. And I put my direct-dial on my cards, which means it rings at my desk. And if I don't pick it up, it goes to my voicemail - not some third party's voicemail. It goes to mine. I try to return calls within (24) hours.
But one of the things that we have is if a client has been unable to speak with their attorney, for whatever reason, they can call the assigned paralegal and say, "I want a telephone appointment with that attorney." And it gets calendared for a specific time and a specific date, for a discussion, for the attorney to call you, or for you to call the attorney, so that hopefully any problems regarding communication get nipped in the butt. If you think you have a case like that, talk to us at Jones Raczkowski, (602) 840-8787.
By: Mack Jones
